Solène

1. Who we are

Solène ("we", "us", "our") is an AI companion application. This policy explains what data we collect, why, and how we protect it.

2. What we collect

Account data: Email address, authentication provider (Google, Apple), account creation date.
Conversation data: Messages you send and receive, stored encrypted with AES-256-GCM. We cannot read them.
Age verification: Your age band (e.g. "18–24") only — never your date of birth.
Usage telemetry: Anonymised session data (turn count, response latency). No message content.
Subscription data: Subscription status and payment dates. Card details are held by our payment processor, not us.

3. How we use your data

To provide and improve the Solène service.
To verify age eligibility (18+).
To manage your subscription.
To comply with legal obligations.

We never sell your data. We never use your conversations to train AI models.

4. Data retention

You may delete your account and all associated data at any time from within the app (Settings → Delete my account). Deletion is processed within 30 days. Anonymised telemetry may be retained for up to 90 days after deletion.

5. Third-party services

Supabase — database and authentication (US-based servers).
Anthropic / OpenAI / xAI — AI model providers. Prompts are sent to generate responses and are not retained by us beyond the session.
ElevenLabs — voice synthesis (optional feature).
Stripe / Paddle — payment processing. We do not store card details.

6. Your rights

Regardless of your location, you may request:

A copy of your data (export from within the app).
Deletion of your account and all data.
Correction of inaccurate data.

7. Children

Solène is intended for users aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, please contact us immediately.

8. Changes to this policy

We may update this policy from time to time. Significant changes will be communicated in the app. Continued use constitutes acceptance.

9. Contact

Questions? Email us at privacy@withsolene.com

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