1. Overview

We want you to feel confident subscribing to withSolène. This policy explains when and how you can request a refund. If you have a question not covered here, reach out to us at hello@withsolene.com — we will always do our best to be fair.

2. Cancellation

You can cancel your subscription at any time. How to cancel depends on where you subscribed:

Subscribed via the App Store (iPhone/iPad): Go to iOS Settings → your name → Subscriptions → withSolène → Cancel.
Subscribed via Google Play (Android): Open the Google Play app → tap your profile → Payments & subscriptions → Subscriptions → withSolène → Cancel.
Subscribed via withsolene.com: Visit withsolene.com/account or email hello@withsolene.com. We will process cancellation requests within one business day.

Cancellation takes effect at the end of the current billing period. You retain full access until then. We do not charge cancellation fees.

3. Refund eligibility

The refund commitments below apply directly to subscriptions processed through Dodo Payments (withsolene.com). If you subscribed via the Apple App Store or Google Play, refunds are governed by Apple's or Google's own refund policies (see Section 6) — we're still happy to help you request one, but the platform makes the final decision.

Our standard policy (all markets):

We offer refunds in the following situations:

Within 7 days of your first charge — if you subscribed and have not meaningfully engaged with the service (fewer than 5 conversation turns), we will issue a full refund, no questions asked.
Accidental renewal — if you were charged after intending to cancel, contact us within 7 days of the charge and we will refund the renewal.
Significant service outage — if the service was unavailable for more than 48 consecutive hours during a billing period, you may request a prorated refund for the affected time.
Duplicate charges — if you were billed more than once for the same period, we will refund the duplicate amount immediately.

Statutory rights (where applicable by law):

If you are located in the European Union or European Economic Area, you have a statutory right to withdraw from this contract within 14 days of purchase. However, if you requested immediate access to the service at signup and confirmed the waiver of your withdrawal right, this statutory right no longer applies. See Section 6 of our Terms of Service for details.

If you are located in Taiwan, you have a statutory cooling-off period of 7 days under the Consumer Protection Act, which aligns with our standard policy above.

Nothing in this policy limits any statutory rights you have under the mandatory laws of your country of residence.

4. Non-refundable situations

We are generally unable to issue refunds in the following cases:

Requests made more than 30 days after the charge date.
Partial months — if you cancel mid-period, your access continues until the end of the period and no partial refund is issued.
Requests made after meaningful use of the service (5 or more conversation turns) during the billing period, except where statutory rights apply.
Violations of our Terms of Service that result in account suspension.

5. How to request a refund

Email hello@withsolene.com with the subject line Refund Request. Please include:

The email address associated with your account.
The date and approximate amount of the charge.
A brief description of the reason for your request.

We aim to respond within 2 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days depending on your bank or payment provider.

6. Payment processor policies

Subscriptions are processed through one of the following platforms depending on how you subscribed:

Apple App Store — Apple's own refund policies apply for App Store purchases. You can request a refund directly from Apple at reportaproblem.apple.com.
Google Play — Google's refund policies apply for Google Play purchases. You can request a refund via the Google Play app or at play.google.com.
Dodo Payments (withsolene.com) — Dodo Payments' own refund policies may apply in addition to ours.

In all cases, you may also contact us directly at hello@withsolene.com and we will do our best to help.

7. Your statutory rights

Nothing in this Refund Policy affects your statutory rights under applicable consumer protection law, including any mandatory cooling-off or withdrawal rights under the laws of your country of residence.

8. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the service after a change constitutes acceptance of the updated policy.

9. Contact

Questions about a charge or this policy? Email hello@withsolene.com